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Bylingua/Telephone English
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  • ¥18,000

Telephone English

  • Course
  • 63 Lessons

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Contents

Introduction

0.1 Welcome.mp4
0.3 Error Reporting.mp4
0.2 Using the Telephone.mp4
0.4 How to Use the Course.mp4

Unit 1: Learning the 'Frame'

1.1 Introducing ‘The Frame’.mp4
1.2 Opening & Objective Setting.mp4
Workbook #1 - Opening & Objective Setting (Telephone English).pdf
1.3 Next Steps & Closing.mp4
Workbook #2 - Next Steps & Closing (Telephone English).pdf
Next Steps & Closing - Call 1 - Booking a Restaurant.m4a
Next Steps & Closing - Call 2 - Buying Tickets.m4a

Unit 2: Making Calls

2.1 Making Appointments.mp4
Workbook #3 - Making Appointments (Telephone English).pdf
Making Appointments - Call 1.m4a
2.2 Changing Appointments.mp4
Workbook #4 - Changing Appointments (Telephone English).pdf
Changing Appointments - Call 1 - Rescheduling + no reason.m4a
Changing Appointments - Call 2 - Reschedule + Reason.m4a
2.3 Cancelling Appointments.mp4
Workbook #5 - Cancelling Appointments (Telephone English).pdf
Cancelling Appointments - Call 1 - Leaving the Company.m4a
Cancelling Appointments - Call 2 - Working with another Company.m4a
Cancelling Appointments - Call 3 - Project Postponed.m4a
2.4 2-Stage Calls.mp4
Workbook #6 - 2-Stage Calls (Telephone English).pdf
2-Stage Calls - Call 1.m4a

Unit 3: Receiving Calls

3.1 Answering the Phone.mp4
3.2 Applying the Frame.mp4
Workbook #7 - Applying the Frame (Telephone English).pdf
3.3 When you don't understand.mp4
Workbook #8 - When you don't understand (Telephone English).pdf
3.4 Asking Polite Questions.mp4
Workbook #9 - Asking Polite Questions (Telephone English).pdf
3.5 Connecting People.mp4
Connecting People - Call 1 (Simple Version).m4a
Connecting People - Call 2 (2-Question Version.m4a
Workbook #10 - Connecting People (Telephone English).pdf
Taking Messages - Call 1 (Take a Message).m4a
3.6 Taking Messages.mp4
Taking Messages - Call 2 (Don’t Take a Message).m4a
Workbook #11 - Taking Messages (Telephone English).pdf
3.7 Dealing with Problems.mp4
Workbook #12 - Dealing with Problems (Telephone English).pdf
3.8 - Spelling.mp4

Unit 4: Introducing your Company

4.1 Introducing Yourself & Your Company.mp4
Workbook #13 - Introducing Yourself & Your Company (Telephone English).pdf
4.2 Asking Questions for Relevance.mp4
Workbook #14 - Asking Questions for Relevance (Telephone English).pdf
4.3 Transitions.mp4
Workbook #15 - Transitions (Telephone English).pdf
4.4 Introduction to Selling over the Phone.mp4
Workbook #16 - Introduction to Selling over the Phone (Telephone English).pdf

Unit 5: Small Talk & Building Relationships

5.1 Adapting the Frame for Existing Relationships.mp4
Workbook #17 - Adapting the Frame for Existing Relationships (Telephone English).pdf
5.2 Call backs & Connectors.mp4
Workbook #18 - Callbacks & Connectors (Telephone English).pdf
5.3 'Business' Vs 'Friendly' English.mp4
5.4 The Umbrella of Politeness.mp4
Workbook #19 - The Umbrella of Politeness (Telephone English).pdf

Unit 6: Challenge

6.1 Challenge: Prepare for a Real Situation.mp4
Workbook #20 - Challenge (Telephone English).pdf

Conclusion

7.1 You can't prepare for everything!.mp4
7.2 Next Steps, Congratulations, & Thanks.mp4